This month’s training

On October 2nd, Friday, 10 am Brisbane Time

We’re going to examine what great looks like. We’ll understand what great service looks like in your business, talk about the difference between value and standards, and design your service promise linked to what we discussed in the attract and convert content in September. We’ll examine expectation versus experience and map out a whole new standard ecosystem for you.

Focus Friday: www.mastermindzoom.com.au

On October 9th, Friday, 10am Brisbane time

We’re going to look at how we make great repeatable, moving from standards to a service system. This is about doing a standards reality check, filling the consistency gap, and actually building the blueprint so we know who owns what and who does what when things go wrong.

Focus Friday: www.mastermindzoom.com.au

NO SESSION as it is an Intensive week.